Privacy Policy
Eternis Tours (“we,” “us,” “our”) is committed to protecting the privacy of all visitors, customers, travel agents, and suppliers who use booketernis.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.
1. Information We Collect
We collect information that you provide directly to us, information collected automatically, and information received from third parties.
1.1 Information You Provide
- Name, email address, phone number, and postal address
- Passport or identification details required for tour bookings
- Payment and billing information (processed securely via our payment gateway partner)
- Account credentials when you register on the Site (customer, travel agent, or supplier accounts)
- Booking preferences, special requests, and travel history
- Correspondence you send us, including inquiries and feedback
1.2 Information Collected Automatically
- IP address, browser type, device information, and operating system
- Pages visited, time spent on the Site, and referring URLs
- Cookies and similar tracking technologies (see our Cookie Policy)
1.3 Information from Third Parties
- Confirmation and transaction data from our payment processor
- Information shared by travel agents or suppliers in connection with a booking made on your behalf
2. How We Use Your Information
We use the information we collect to:
- Process and manage bookings, payments, and refunds
- Create and manage portal accounts for customers, travel agents, and suppliers
- Communicate booking confirmations, itinerary updates, and customer support
- Improve our Site, services, and user experience
- Send promotional communications, where you have consented to receive them
- Comply with legal, regulatory, and tax obligations
- Detect, investigate, and prevent fraudulent transactions and unauthorized access
3. Legal Basis for Processing
We process personal data on the following grounds: performance of a contract (e.g., processing your booking), your consent (e.g., marketing communications), compliance with legal obligations, and our legitimate business interests (e.g., Site security and fraud prevention).
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Payment processors to complete transactions securely
- Suppliers and service providers (hotels, transport operators, tour guides) necessary to fulfill your booking
- Travel agents, where a booking is made through or on behalf of an agent
- IT and hosting providers who support the operation of the Site
- Regulatory or legal authorities, where required by law
5. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Booking and transaction records are typically retained for a minimum period required under applicable tax and financial regulations.
6. Data Security
We implement appropriate technical and organizational measures, including encrypted payment processing and access-controlled portal accounts, to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to legal retention requirements
- Object to or restrict certain processing
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us using the details in Section 10.
8. International Data Transfers
As Eternis Tours serves international travelers, your information may be transferred to and processed in countries other than your country of residence, including Mauritius. We take reasonable steps to ensure such transfers comply with applicable data protection laws.
9. Children’s Privacy
Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian involvement as part of a booking.
10. Contact Us
For questions about this Privacy Policy or to exercise your data rights, please contact:
Eternis Tours
Trou aux Biches, Mauritius
Email: info@booketernis.com
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Site after changes constitutes acceptance of the revised policy.
